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Shipping & Returns
Shipping Policy
Please read our shipping policy below:
Shipping Methods and Timeframes: We offer various shipping methods with estimated delivery times. Please contact us to discuss available options.
Order Processing Time: We strive to process and prepare orders for shipment within 3 business days (Monday-Friday, excluding holidays).
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Shipment Confirmation and Tracking:
Once your order is shipped, we'll provide a confirmation email with a tracking number. Track your package for updates.
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Shipping Costs:
Shipping costs are calculated during checkout based on the shipping method, package weight, dimensions, and destination. Any taxes or customs duties are the recipient's responsibility.
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International Shipping:
We offer international shipping, but please be aware of customs inspections, delays, and potential fees imposed by the destination country.
Shipping Address:
Provide accurate and complete shipping information. We're not responsible for delays or non-delivery due to incorrect or incomplete addresses.
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Undeliverable Packages:
If a package is returned as undeliverable, we'll contact you for reshipment. Additional charges may apply.
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Lost or Damaged Packages:
Contact us if your package is lost or damaged during transit. We'll assist with the carrier's investigation.
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Change or Cancellation of Orders:
Changes or cancellations are not guaranteed after an order is placed. Contact us immediately for assistance.
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Returns and Exchanges:
Please refer to our separate Returns and Exchanges Policy for information.
Thank you for choosing us! Contact our customer support at (hiqinter@gmail.com or call: +662 639 0991) for any questions or concerns.
Return & Exchange Policy
Please read our return and exchange policy below:
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Eligibility:
Products must be unused, in original condition, and with original packaging. Request a return or exchange within 7 days of receiving the product.
Exceptions:
[List any specific non-returnable items].
Return Process:
Contact our customer support at (hiqinter@gmail.com or call: +662 639 0991​) to request a return. Follow their instructions for packaging and shipping the product back to us. Return shipping costs are the responsibility of the customer unless it's our error. Refunds will be processed within [14] business days after receiving the returned product.
Exchange Process:
Contact our customer support at (hiqinter@gmail.com or call: +662 639 0991​) to request an exchange. Follow their instructions for packaging and shipping the product back to us. Shipping costs for the exchange are the responsibility of the customer unless it's our error. We'll process the shipment of the new product within [14] business days.
Damaged or Defective Products:
Contact our customer support within [7] days of receiving the product. We'll provide further instructions, which may include a return, exchange, or refund.
No Refunds:
We do not offer refunds for any products purchased. All sales are final. Once a purchase is made, it cannot be canceled or refunded unless otherwise stated in this policy or required by applicable law.
Customer Support:
For questions or concerns, contact our customer support at (hiqinter@gmail.com or call: +662 639 0991​).